and answers

  • I can't come anymore, I'd like a refund.

    Unfortunately, we do not refund tickets (see conditions of purchase). You can give them away or resell them to your friends and family, as the tickets are not nominative.
  • I have the wrong day, I would like to exchange.

    You can send us an e-mail to info@caribana.ch
  • I don't know where to find my tickets anymore

    If you bought your tickets via our ticketing service, you will find them in your account.
  • Are underage allowed?

    Minors under the age of 16 must be accompanied by an adult.
  • From which age do children pay?

    Children under 8 years of age have free access to the festival.
  • Do children who do not pay also need a ticket?

    No, they don't need a ticket.
  • When can I consult the timetable?

    Concert schedules will be available in early May on our website.
  • What happens to lost and found items during the festival?

    Lost and found items are handed in at the info booth. During the festival, you can write to info@caribana.ch to report the loss of an item.
  • Is it possible to enter the festival with a water bottle?

    Yes, they are allowed, but empty.
  • How do reusable cups and tableware work?

    A deposit will be charged and refunded when you return your cup or reusable tableware.
  • Do you accept cash?

    In 2023, the festival has adopted the NO CASH policy. All payments will have to be made by credit card or Twint.
  • Is there a locker where I can leave my stuff?

    No, we do not have locker.
  • What happens to the lost and found after Caribana?

    From Monday all items are handed over to the Nyon Police.
  • Can I come by boat?

    Access to the port of Crans by boat is prohibited during the festival (Port closed during the event).

How do our rates work?

Our prices are progressive, increasing according to the level of demand. The best way to get the best price? Book your tickets now!

Example for the adult rate

Early birds: CHF 69.–

Available : CHF 76.–

Hurry up: CHF 84.–

Soon soldout...: CHF 89.–

Adult rate

Applicable from the age of 17

Reduced rate

AVS, AI, Students, Apprentices, Children between 8 and 16 (free for children under 8)

VIP rate

Take advantage of our exclusive offer including a personal welcome with a glass of champagne, access to the festival site through the VIP entrance and to the various areas (artists’ bar, terrace offering a panoramic view of the Main Stage).