presents

FAQ

Questions
and answers

I can't come anymore, I'd like a refund.

Unfortunately, we do not refund tickets (see conditions of purchase). You can give them away or resell them to your friends and family, as the tickets are not nominative.
I have the wrong day, I would like to exchange.

You can send us an e-mail to info@caribana.ch
I don't know where to find my tickets anymore

If you bought your tickets via our ticketing service, you will find them in your account.
Are underage allowed?

Minors under the age of 16 must be accompanied by an adult.
From which age do children pay?

Children under 8 years of age have free access to the festival.
Do children who do not pay also need a ticket?

No, they don't need a ticket.
When can I consult the timetable?

Concert schedules will be available in early May on our website.
What happens to lost and found items during the festival?

Lost and found items are handed in at the info booth. During the festival, you can write to info@caribana.ch to report the loss of an item.
Is it possible to enter the festival with a water bottle?

Yes, they are allowed, but empty.
How do reusable cups and tableware work?

A deposit will be charged and refunded when you return your cup or reusable tableware.
Do you accept cash?

In 2023, the festival has adopted the NO CASH policy. All payments will have to be made by credit card or Twint.
Is there a locker where I can leave my stuff?

No, we do not have locker.
What happens to the lost and found after Caribana?

From Monday all items are handed over to the Nyon Police.
Can I come by boat?

Access to the port of Crans by boat is prohibited during the festival (Port closed during the event).